Returns & Refunds policy
This Shipping and Returns Policy governs all purchases made on our online store. By finalizing your order, you agree to the terms and conditions outlined below.
1. Shipping & Processing Times (USA)
• Production Time: It takes between 2 and 5 business days to manufacture, print, and prepare your garment.
• Shipping Time: Standard domestic shipping within the United States takes between 3 and 6 business days.
• Total Delivery Time: Your order will arrive within an estimated 5 to 11 business days. You will automatically receive a tracking number via email as soon as your package ships.
2. Final Sale Policy (No Size Changes)
Because every item is custom-made exclusively on-demand, all sales are final. We do not accept returns, cancellations, or exchanges due to size selection errors, wrong color choices, or buyer's remorse. Please consult our Size Chart carefully before completing your purchase.
3. Factory or Printing Errors (Limited Warranty)
We will only process warranty claims in the following verified cases of manufacturing or production errors:
• Severe manufacturing defects in stitching or fabric prior to use.
• Noticeable printing quality errors (blurry design, wrong colors, or misplacement).
• Shipment of a product, size, or color different from what was ordered and invoiced.
Mandatory Claims Process:
1. The customer has 7 calendar days from the delivery date to initiate a claim by writing to dcapote09@gmail.com.
2. High-resolution photos of the packaging, the product label, and the defect under clear lighting must be attached to the email.
3. Return Inspection: To proceed with an official inspection, the customer must mail the item back to our fulfillment center in the United States. The initial cost of this return shipping is the buyer's responsibility.
4. Once our production center receives the physical item and confirms the manufacturing defect, a 100% free identical replacement will be shipped out.
5. Additionally, we will reimburse your account for the exact shipping cost incurred for the return, upon presentation of the postal receipt. If the inspection determines the damage was caused by misuse or intentional alteration by the customer, the warranty will be voided, and no replacement or shipping refund will be issued.
4. Wrong Address or Unclaimed Packages (Reshipment)
If the carrier is unable to deliver the package because the buyer entered an incorrect address, omitted crucial details (such as an apartment number), or was unavailable to receive it, the package will be automatically returned to our US production facilities.
To arrange a second shipment (reshipment) to the corrected address, the customer must cover the cost of the new shipping fee. We do not issue monetary refunds if a package is returned due to information errors provided by the buyer at checkout